The plugin does not appear in my DAW
Symptom, cause and fix for the most common install report — usually a stale plugin cache, an unsupported macOS version, or the wrong architecture.
Work down this list in order
Almost every "it installed but I cannot find it" report resolves in the first three steps. They are ordered by how often they turn out to be the cause, not by how likely they sound.
Work through these
Rescan your plugins
Symptom: the installer finished cleanly and the plugin is nowhere in the browser. Cause: your DAW cached its plugin list before the install and has not looked again. Fix: rescan in your host's plugin manager, or restart the host. Some hosts only rescan on launch; some need the cache cleared explicitly.
Check your macOS version
Symptom: the plugin appears in the folder but the DAW never lists it, or lists it as failed. Cause: the plugin's baseline is newer than your system. RAW needs macOS 14 or later — on 12 or 13 it installs and will not load. Fix: check the requirements page against your system version.
Check the architecture
Symptom: nothing loads at all on an Intel Mac. Cause: RAW and RELIC ship as Apple Silicon builds and will not open on Intel. Fix: there is no workaround for this one — check the per-product rows on the requirements page before buying.
Check which format your host wants
Symptom: it appears in one host and not another. Cause: hosts differ. Logic and GarageBand load Audio Units only; most other hosts prefer VST3. On Windows there is no AU at all. Fix: confirm your host is scanning the format the product ships in.
Check the install folder your host scans
Symptom: the plugin is installed but the host scans somewhere else. Cause: Nolvra installers write to your home Library — ~/Library/Audio/Plug-Ins/VST3 and ~/Library/Audio/Plug-Ins/Components. A host configured to scan only the system-wide /Library will not see them. Fix: add the user folders to your host's scan paths.
Check for an older copy shadowing the new one
Symptom: the plugin loads but is an old version, or behaves like a version you replaced. Cause: a copy in the system-wide /Library/Audio/Plug-Ins taking precedence over the user-level install. Fix: remove the system-wide copy. The Hub sees both locations and reports what it finds.
Validation failures in Logic
Logic runs Audio Units through its own validation before listing them, and a failed validation hides the plugin without much explanation. Open the Plug-In Manager, find the entry, and reset it — Logic caches the failure, so a plugin that failed once stays failed until you tell it to try again.
If validation fails repeatedly on a system that meets the requirements, mail support@nolvra.com and say which host, which macOS version and which product.
After a macOS upgrade
An OS upgrade can reset plugin caches and, in some hosts, plugin permissions. A rescan is the first thing to try. If a plugin that worked yesterday is now unlisted and a rescan does not bring it back, reinstall it from the Hub — the install is quick and non-destructive.
What to send us
If none of this works, we need three things to be useful: your macOS version, your host and its version, and which Nolvra product. A screenshot of the plugin manager entry helps. Do not send your license key.
Still stuck?
Nothing here matching? Write to a person.