Support / Troubleshooting

Audio, render and export problems

Empty reverb maps, greyed-out controls, silent exports and tempo mismatches: behaviour that looks like a bug and usually is not.

Some of these are the product working

Several of the reports that reach us describe a design decision rather than a fault. Those are worth naming, because "it is not doing anything" and "it is refusing to do something on purpose" look identical from the outside.

RAW: the reverb map is empty

Symptom: you rendered, and the strip under the waveform shows nothing.

Cause: RAW's analysis runs when the transport stops. While your DAW is rolling, there is nothing for it to show. The plugin says so on screen.

Fix: stop playback and the map fills. If it is still empty on a completed render with the transport stopped, the model did not find significant reverb, which is a real answer on an already-dry source, not a failure.

RAW: HARSH, AIR and MUD are unavailable

Symptom: the cleanup controls will not respond.

Cause: they unlock after the first render. They clean up what the de-reverb left behind, so before there is a rendered result they have nothing to act on.

Fix: capture and render once. They become available.

RAW: the export sounds different from the plugin

Symptom: what you dragged out is not what you were hearing.

Cause: almost always the FX section switch. With it off, exports and drag-outs go out as de-reverb only, so the FX you were auditioning are not in the file.

Fix: turn the FX section on. With it on, what you hear is exactly what is written; there is no separate apply step.

RAW: I cannot find my renders

Symptom: an export completed but the file is not where you looked.

Cause: nothing is written to a temp folder. Every render lands in ~/Music/Nolvra/RAW Renders with a unique name, and existing files are never overwritten.

Fix: look there. If you exported the same source three times, you have three files.

SURGE: exports do not match the project tempo

Symptom: a dragged sweep does not line up with the bar.

Cause: SURGE renders against the tempo it believes the session is at. If your host is not reporting a tempo, or is reporting a different one than you expect, the render follows what it was told.

Fix: check the line under BARS. It names which tempo is in force. If it is not the one you want, turn on MANUAL BPM OVERRIDE in SETTINGS and set the value.

Also check TAIL: a riser exported with a one-bar tail is longer than the bars figure alone suggests, by design.

SURGE: my favourites and filters reset

Symptom: the browser is not where you left it.

Cause: favourites, filters, BARS, PEAK and TAIL are stored per installation, not per project. A new machine, a new user account or a cleared support folder starts fresh.

Fix: none needed, but be aware they are a machine-level preference rather than something a project carries.

PLUNGE: the loop and the host disagree on tempo

Symptom: a badge showing two different tempo figures.

Cause: the loop you dropped into the deck was recorded at a different tempo than your session. PLUNGE does not time-stretch it. It tells you rather than silently fixing it, because a stretched drum loop is a decision you should be making.

Fix: use a loop at the session tempo, or accept the mismatch for pattern-generation purposes and ignore the audio.

PLUNGE: the 808 sounds thin on small speakers

Symptom: full and heavy on monitors, gone on a phone.

Cause: a phone speaker cannot reproduce the fundamental. The ear reconstructs the note from its harmonics, and if the harmonic content is low, there is nothing to reconstruct from.

Fix: raise Harmonic 2 and Harmonic 3. That is what they are for. Drive with a soft mode does a similar job less precisely.

PLUNGE: I cannot drag out my WAV

Symptom: the WAV chip is dimmed and refuses to start a drag.

Cause: export is gated on the license being active. A locked or unlicensed plugin will not write a file: the gate is on the export itself, not just the button.

Fix: resolve the activation state. See the activation problems article.

RELIC: it sounds like nothing is happening

Symptom: RELIC is inserted and you hear no difference.

Cause: AGE defaults to 0, and at AGE 0 RELIC is designed to sound like bypass. Every amount curve starts at zero.

Fix: turn AGE up. That is the only control that engages the character.

Still stuck?

Nothing here matching? Write to a person.