Moving your license to a new machine
Ask support to free a device slot, then activate on the new machine. Nothing is lost and nothing is charged.
Two slots, and moving between them is free
Your license activates on two machines. When you change computers the slot the old one was using is freed and you activate the new one. It costs nothing and there is no waiting period. Freeing the slot is the one step you do not do yourself: the Hub no longer carries a DEACTIVATE button, so support clears it for you.
Moving a license
Ask us to free the slot
Mail support@nolvra.com from the address you bought with, with your order number and which machine you are retiring. The Hub's Licenses screen carries the same request as a single line, NEED TO MOVE A DEVICE? CONTACT SUPPORT, and it opens that channel. The account page on nolvra.com covers orders and All-Access; it does not manage activations.
The slot comes back
Once we clear it the slot is available immediately. There is no waiting period and nothing is charged.
Activate the new machine
Install the product on the new computer and activate it, with your key, or by signing in to the Hub if you are on All-Access.
If you no longer have the old machine
You do not need it. A slot is cleared on the server, not on the machine losing it, so a sold, stolen or dead computer is cleared exactly the same way.
This works the same on Windows and on macOS: the Hub runs on both, and neither build manages devices. One mail to support@nolvra.com from the address you bought with, with your order number, covers either platform.
What "activation limit reached" means
If you try to activate a third machine while both slots are in use, activation is refused with that message. It is a real refusal, not a network error. The fix is to have a slot freed, then activate again.
What happens to the machine that lost the slot
The next time a plugin on that machine checks in, it finds its activation gone and locks. It does not delete anything: your presets, your exports and your projects are untouched, and reactivating that machine later restores it.
If the machine is offline, it keeps working until its offline window runs out: deactivation takes effect at the next check-in, not instantly across the internet.
Reinstalling on the same machine
Reinstalling your operating system, replacing a drive or restoring from a backup can present the machine as a different device. If you find a slot occupied by something that looks like a machine you still have, write to us and we will clear it, then activate again. The slot count is what matters, not the identity.
If both slots are occupied by the same physical machine after a rebuild, mail support@nolvra.com with your order number and we will clear both so you can start clean.
Studios and shared machines
The two-machine allowance is for machines you personally own and use. A shared studio computer used by several people is outside what a single license covers, so write to us and we will tell you what does cover it rather than guess in a support article.
Still stuck?
Nothing here matching? Write to a person.