Installing and running Nolvra INTONE

What you need

Installing INTONE

Where the Hub puts INTONE

• Max package on a Mac/Users/Shared/Max 9/Packages/Nolvra INTONE
• Max package on WindowsDocuments\Max 9\Packages\Nolvra INTONE
• Device in Live's browserUser Library > Presets > Audio Effects > Max Audio Effect > INTONE

Why the device sits in the User Library

Live does not list the contents of Max packages in its browser, so the Hub also places a copy of the INTONE device in your User Library, in the Max Audio Effect folder. That copy loads its engine from the package, so updating the package updates every Set that uses INTONE. The Hub finds your User Library from Live's own settings. If you keep a file of your own called INTONE.amxd in that folder, the Hub never overwrites or deletes it.

Unlocking INTONE

INTONE unlocks from your signed-in Nolvra Hub session. All-Access includes it, and if you bought INTONE on its own the same sign-in unlocks it. Nothing is typed into the device. The 7-day trial covers INTONE, with no card.

Without a license, editing still works. The device shows a card that reads "No license yet. Sign in to Nolvra Hub." and, under it, "Editing works; preview, COMMIT and TO MIDI need a license." Click beside the card to put it away and keep editing; COMMIT and TO MIDI stay locked until the license arrives.

INTONE says "No license yet" after I signed in

Messages you may see

• No license yet. Sign in to Nolvra Hub.
• This license belongs to another computer.
• License needs a refresh. Open Nolvra Hub once while online.
• The computer clock was set back. Open Nolvra Hub once while online.
• Your account has no INTONE.
• INTONE must be on an audio track (not a group, return, main or MIDI track).
• INTONE is not installed on this computer (Max package 'Nolvra INTONE' missing). Open Nolvra Hub to install or repair INTONE. Your clips and edits are kept.

INTONE is not installed on this computer

This note appears when a Set uses INTONE and the package is missing, for example on a second computer or after the package was removed. Live keeps running and your clips still play. Open Nolvra Hub on that computer and install INTONE; the device opens again with your edits.

Sets made with the earlier TUNE device

Before its release INTONE was called TUNE, and a few Sets were made with the TUNE device. Such a Set calls the device from User Library > Presets > Audio Effects > Max Audio Effect > TUNE. As long as that TUNE.amxd file stays where it is, the Set opens with the INTONE engine, your edits come back and COMMIT works. Do not delete it.

A Set saved with the old TUNE package shows that TUNE.amxd was not found. Your audio and your Commit files are intact. On a Mac the Hub gives the repair: open the Set, in Live's browser go to User Library > Presets > Audio Effects > Max Audio Effect and drag INTONE onto the old device's track, and your edits come back. Then delete the old device and save the Set.

Keep the folders Documents/Nolvra TUNE and Samples/Processed/TUNE inside your projects as well. INTONE reads older edits from them.

Moving a project to another computer

File > Collect All and Save copies the INTONE device file into the project, under Presets/Audio Effects/Max Audio Effect/Imported. It does not copy the engine, which stays in the Max package. On the other computer, install INTONE with Nolvra Hub and the Set opens with its edits.

Removing INTONE

What to send us

If none of this works, write to support@nolvra.com with your operating system and its version, your Live version, your Nolvra Hub version, and a screenshot of the INTONE device. Do not send your password.