Support / Installation & activation
Installing on Windows
Nolvra runs on Windows: plugins as VST3, and the Nolvra Hub for your account, licenses, downloads and installs.
Windows is a supported platform
Nolvra plugins run on Windows as VST3, and that covers RIDGE, IMAGER, PRISM PRO, PRISM MINI, RAW, RELIC, PLUNGE and SURGE. The Nolvra Hub runs on Windows too. One license covers both platforms: your two activations can be any mix of Windows and Mac machines. The rest of the licensing model behaves identically on both, including the two-machine limit, the offline window, the All-Access unlock and the free trial.
Installing with the Hub
Download and open the Hub
From the Hub page on nolvra.com.
Sign in
The Hub signs you in with a one-time code sent to your email. There are no passwords. Use the same address you bought with; that is what your licenses are tied to.
Install the product
Everything your account owns appears under My Products. Hit Install and the Hub downloads the product and runs its installer.
Rescan in your DAW
Windows hosts cache their plugin list the same way macOS hosts do. Rescan, or restart the host.
Installing without the Hub
Download the installer
From the download link in your purchase email. That mail carries one installer link per platform, and outside the Hub it is the download path. The account page on nolvra.com covers orders and All-Access; it does not host installers.
Run it
The installer places the VST3 in C:\Program Files\Common Files\VST3 and does not ask you to choose a folder. That is the standard location for VST3 on Windows, and every host scans it. If your DAW scans a custom folder as well, point it at that path or copy the plugin across.
Activate in the plugin
Open the plugin on a track. An unlicensed plugin opens onto its activation screen rather than its interface. Paste your license key and hit ACTIVATE.
Why there is no AU on Windows
Audio Units are an Apple format and do not exist on Windows. If a product page lists AU/VST3 for macOS and VST3 for Windows, that is not a missing build. It is the platform. Every Windows host loads VST3.
No license key, on Windows
There is no license key and no activation field for PRISM MINI and RELIC. A signed-in Nolvra account is the door instead. On Windows the Hub sign-in writes its session marker to %APPDATA%\Nolvra\session.json, and that is the file the plugin reads: the marker is written once, for every product, so there is no per-product sign-in. Sign in once and the plugin unlocks in the same session. There is no need to close and reopen your DAW. Sign out and it locks again on the next check.
Where your key and your downloads come from
Your license key is shown in the Hub on the Licenses screen, masked, with a COPY button next to it. It is never sent by email: the purchase mail confirms the order and carries the installer links, not the key. All-Access rows show no key at all, because there is nothing to type on that path.
Your orders and your All-Access status are on the account page at nolvra.com. Product downloads come from the Hub, or from the installer links in your purchase email if you would rather install by hand.
Managing your devices
The Hub does not manage devices. Its Licenses screen lists your licenses and, beneath them, a single line: NEED TO MOVE A DEVICE? CONTACT SUPPORT. That is the same screen on both platforms, and neither build shows a device list, a slot counter or a DEACTIVATE button.
So freeing a slot is a support action. Mail support@nolvra.com from the address you bought with, with your order number and which machine you are retiring, and we will free it. Your two activations and the rest of the licensing model are unchanged; what is gone is the button, not the allowance.
Offline behaviour is the same
Activation needs a connection once. After that the plugin keeps a signed local record and keeps working offline for up to fourteen days between checks, exactly as it does on macOS.
The free trial is the same
The 7-day trial does not ask for a card and starts on Windows exactly as it does on a Mac, from the Hub or from the ALL-ACCESS tab of your account page on nolvra.com. It covers the plugins in All-Access and not the sample packs. See the All-Access article for what it covers and how it ends.
Still stuck?
Nothing here matching? Write to a person.