Support / Installation & activation
Activating your license
Two ways a Nolvra plugin unlocks: a license key, or an active All-Access membership, plus what happens when you are offline.
Two doors, either one opens it
A paid Nolvra plugin unlocks in one of two ways: a valid license key for that product, or an active All-Access membership on the account you are signed into in the Hub. The two are independent. A key owner does not need the Hub installed, and an All-Access member never types a key.
Activating with a license key
Find your key
It lives in the Nolvra Hub on the Licenses screen. Sign in with the address you bought with and every product you own is there, its key masked with a COPY button next to it. Keys are never sent by email; the purchase mail confirms the order and carries the installer links.
Open the plugin
An unlicensed plugin opens onto an activation screen rather than its interface.
Paste the key
Keys are formatted per product: a SURGE key reads SURGE-XXXX-XXXX-XXXX, a PLUNGE key PLUNGE-XXXX-XXXX-XXXX. Paste it and hit ACTIVATE.
That is it
The activation is recorded against your license, and the plugin opens straight into its interface from then on.
Activating with All-Access
If you have an active All-Access membership, sign in to the Nolvra Hub with the email on the membership. Products covered by All-Access then open without a key on that machine. The plugin recognises the Hub's signed-in session.
You never need to enter a key for an All-Access product, and there is no separate step beyond signing in.
How many machines
A license activates on up to two machines that you personally own and use. Those two can be any mix of Mac and Windows: one license covers both platforms.
When both slots are full, activating a third machine is refused with a clear message rather than silently failing. A slot has to be freed first, and that is a support action today: see the article on moving a license to a new machine.
Working offline
Activation needs a connection once. After that the plugin keeps a signed local record and keeps working offline for up to fourteen days before it needs to check in again. Reconnect at any point in that window and the clock resets.
The rule underneath is deliberately strict: the plugin opens when the server says yes right now, or when it holds a previously verified local record that is still intact and still inside its window. Anything else, whether a corrupt record, an unreadable answer or a clock that has been moved backwards, closes the door rather than guessing. Offline use is fully supported; unverified use is not.
Trying it before you buy
There is a third door, and it is temporary: a 7-day free trial that does not ask for a card. You start it yourself while your account is still eligible for it, either in the Hub, on the ALL-ACCESS row under ACCOUNT in settings, or on the ALL-ACCESS tab of your account page on nolvra.com in a desktop browser. It covers the plugins in All-Access and not the sample packs. While it runs, those plugins open on the signed-in machine the way a membership opens them, with no key and no separate activation step.
The trial is once per account and once per machine, and it does not renew. When it ends the covered products lock, and the way on is a membership or an outright purchase. See the All-Access article for the detail.
Windows
All of the above applies on Windows. The Hub runs there, the license is the same license, the two-machine limit is the same limit, and the offline window is the same fourteen days. The one real difference is the plugin format: Windows has VST3 and no AU, because Audio Units are an Apple format.
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