Support / FAQ
FAQ
Every question we answer most often, grouped by topic and answered in full on one page — general use, buying and licensing, the Nolvra Hub, and All-Access. If you are not sure which category above fits, read this one first.
How do I install SURGE?
Sign in to the Nolvra Hub, find SURGE under My Products, and hit Install. The Hub downloads the plugin, puts it in the right folder, and keeps it up to date. Rescan your plugins in your DAW and SURGE appears like any other plugin.
Is Windows included?
Yes. Nolvra plugins run on both macOS and Windows, and one license covers both — your two activations can be any mix of Mac and Windows machines.
Can I use Nolvra plugins offline?
Yes. Activation needs a connection once; after that the plugin keeps a signed local record and keeps working offline for up to 14 days before it checks in again. Reconnect at any point in that window and the clock resets.
Can I use the sounds in my releases?
Yes — anything you make with Nolvra plugins and sounds is 100% yours, royalty-free, including commercial releases. The only thing you can't do is repackage the raw sounds or presets as another sample pack. Details are in the Terms.
Still stuck?
Nothing here matching? Write to a person.